Frequently asked questions

Treehouse Lifestyle is a premium smoking accessories and lifestyle retailer with products available in-store at Treehouse Cannabis in Nyack, New York, and an online catalog shipped nationwide. We curate bongs, hand pipes, dab rigs, vaporizers, rolling essentials, storage, and accessories from the best brands in the space — then ship online orders discreetly to customers across the United States.

Everyone from everyday smokers upgrading their setup to enthusiasts collecting premium glass, concentrate fans shopping dab rigs and e-rigs, and gift buyers looking for something thoughtful and well-made. Our catalog is edited for quality so you spend less time comparing listings and more time enjoying what you buy.

No. Treehouse Lifestyle and Treehouse Cannabis are separate, independently operated businesses with different product lines. Treehouse Lifestyle sells smoking accessories and lifestyle gear nationwide through treehouse.lifestyle. We do not sell cannabis products.

Yes — you can shop a curated selection of Treehouse Lifestyle products at Treehouse Cannabis, located at 28 NY-59, Nyack, NY 10960. In-store availability is limited, so shop our full collection anytime at treehouse.lifestyle with nationwide shipping.

Treehouse Lifestyle products are available at Treehouse Cannabis during regular store hours: Monday through Saturday, 9:00 AM to 10:00 PM; Sunday, 9:00 AM to 9:00 PM. The location is 28 NY-59, Nyack, NY 10960.

Online orders placed through treehouse.lifestyle currently ship directly to customers and are not available for in-store pickup. If you are local, you can visit Treehouse Cannabis in Nyack and shop the Treehouse Lifestyle products currently available in-store.

We hand-pick products we would actually use, write honest descriptions, stock authorized goods from leading brands, and stand behind every order with clear policies and real human support. Our catalog is curated — not an endless marketplace of duplicate listings — so you get quality glass, reliable vaporizers, and accessories worth owning.

Customer satisfaction is our highest priority. If something is not right with your order — whether it is a shipping issue, a damaged piece, or a question before you buy — reach out through our Contact page. We work with you in good faith to make it right.

We sell premium smoking accessories and lifestyle gear: bongs and water pipes, hand pipes, dab rigs, vaporizers, rolling supplies, storage, accessories, and apparel. Browse the full catalog to browse 1,000+ curated products and variants.

Yes. Shop our bongs collection for beakers, straight tubes, percolator bongs, mini bongs, and premium glass water pipes shipped discreetly to your door anywhere in the USA.

We carry a wide selection of hand pipes — spoon pipes, sherlocks, chillums, and glass bowls in a range of styles and price points. Every piece is chosen for build quality and everyday usability.

Our dab rigs category includes rigs, recyclers, bangers, carb caps, dab tools, and concentrate-ready setups. Pair your rig with items from accessories for a complete session.

Yes — browse vaporizers for portable devices, desktop units, and e-rigs from trusted manufacturers. We stock authorized products with manufacturer-backed authenticity.

Our accessories include grinders, lighters, torches, cleaning supplies, ash catchers, downstems, bowls, storage solutions, and everyday gear that completes your setup. If you use it regularly, we probably stock it.

Treehouse Lifestyle carries 1,000+ products across eight core categories — bongs, hand pipes, dab rigs, vaporizers, rolling, storage, accessories, and apparel — when you count all variants. We work with leading brands and trusted suppliers so our selection stays deep without feeling cluttered.

We refresh the catalog regularly as brands release new glass, devices, and accessories. Check the shop often, subscribe to our newsletter for updates, and read our guides for deep dives on categories and gear.

Absolutely. Not sure which bong size, rig joint, or vaporizer fits your routine? Contact us through the Contact page before you order. We would rather help you choose once than process a return later.

Yes. Visit our Guides for practical articles on smoking accessories, product care, and lifestyle topics written to help you shop with confidence.

Yes. We source from authorized distributors and reputable suppliers. Branded vaporizers, glass, and accessories are genuine — not counterfeits. If you ever have a concern about authenticity, contact us with your order details and we will verify.

We stock the best names in smoking accessories — premium glass studios, leading vaporizer manufacturers, and trusted accessory makers. Our catalog spans entry-level favorites to collector-grade pieces. Explore by category or use search on the shop page to find a specific brand.

We partner with fulfillment specialists and authorized distributors across the country so we can offer depth in every category — bongs, pipes, rigs, vapes, and accessories — without limiting you to a small in-house shelf. You get boutique curation with marketplace breadth.

Contact us immediately at info@treehouse.lifestyle with your order number. We take authenticity seriously and will investigate with our suppliers. Customer satisfaction is our highest priority.

We use clear photography and honest copy — dimensions, materials, and included accessories are listed so you know what you are buying. Specifications come from manufacturers and our team reviews listings for clarity before they go live.

We work with a network of trusted fulfillment partners and authorized distributors across the United States. Rather than warehousing every SKU in one location, we route each order to the partner best positioned to ship that product quickly and safely. That is how we maintain an extensive catalog while keeping quality and service high.

Different products ship from different partner facilities — often closer to the supplier or brand warehouse. This lets us offer 1,000+ products across bongs, pipes, rigs, vaporizers, and accessories without long backorders. You may receive multiple packages if items ship from separate locations; we do not charge extra standard shipping for split shipments caused by inventory routing unless disclosed at checkout.

The opposite. Partner fulfillment gives you access to a wider selection of premium smoking accessories, faster access to in-stock inventory, and specialized packing for fragile glass. Every partner is vetted for reliability, and Treehouse Lifestyle owns the customer experience from checkout through delivery and support.

Orders are processed on business days after payment confirmation. Processing typically takes one to two business days before your package is handed to the carrier. Total delivery time is usually five to eight business days depending on your location and selected shipping method. We will email you a tracking link as soon as one is available.

Often yes, but larger or multi-item orders may arrive in separate packages when items ship from different fulfillment partners. You will receive tracking for each shipment by email.

If something in your order is unavailable, we will contact you with options to wait, substitute, or cancel the affected item. Canceled items receive a full refund before shipment. See our Shipping & Returns policy for details.

Yes. We ship smoking accessories and lifestyle products to every U.S. state. Enter your address at checkout to see available shipping methods and rates for your location.

Most orders arrive within five to eight business days after you place your order, including processing and transit time. Exact estimates appear at checkout based on your destination and shipping method. We will email you a tracking link as soon as one is available.

Yes. We use plain, discreet packaging with no obvious branding on the outside of the box. Your privacy matters — neighbors and anyone handling the package will not see product names or smoking-related graphics on the exterior.

Charges appear under our business name, Treehouse Lifestyle. If you have concerns about how a charge will display, contact us before ordering and we will clarify what to expect on your statement.

We ship via major carriers including USPS, UPS, and FedEx depending on the product, destination, and fulfillment partner. The carrier and service level are shown at checkout.

Shipping rates are calculated at checkout based on your address, order weight, and selected method. Rates are shown before you pay — no surprises after the fact.

Orders of $150+ qualify for free standard delivery within the contiguous United States (excluding oversize or restricted items unless stated otherwise). Shipping rates and eligibility are shown at checkout before you pay.

Yes. You will receive a shipping confirmation email with tracking when your order ships. If you ordered multiple items that ship separately, you may receive more than one tracking number.

Contact us immediately through the Contact page if you notice an error right after ordering. We may be able to update the address before shipment. We are not responsible for delivery issues caused by incorrect addresses provided at checkout.

If tracking shows delivered but you cannot find your package, contact us within seven days of the delivery scan with your order number. We will help you start a carrier investigation. See our Shipping & Returns policy for the full process.

Delivery dates are estimates. Weather, holidays, and carrier volume can cause delays beyond our control. Check your tracking link for updates, and contact us if a package is significantly overdue — we will help trace it.

Eligible unused items in original condition may be returned within 30 days of delivery for a refund. Return shipping is generally your responsibility unless the return is due to our error or a verified defect. Full requirements are in our Shipping & Returns policy.

We do not offer direct exchanges. If you want a different item, return the original for a refund when eligible and place a new order for the product you prefer.

Used products cannot be returned due to the personal nature of smoking accessories. Please contact us before purchasing if you are unsure about fit, size, or features — we are happy to help you choose the right piece.

Inspect fragile items immediately when they arrive. If glass arrived broken in transit, report it within 72 hours through our Contact page with your order number and photos of the packaging and damage. We will repair, replace, or refund as appropriate at no cost to you when damage is confirmed on arrival.

Our damage-in-transit policy covers items that arrive broken. Damage that occurs after delivery from normal use is not covered by that policy, but contact us anyway — customer satisfaction is our highest priority and we will do our best to help.

Contact us within 72 hours of delivery with your order number and photos. If we made a fulfillment error, we will make it right with a replacement or refund at no additional cost, including return shipping when applicable.

Contact us through the Contact page with your order number and reason for the return. We will issue a return authorization (RMA) if the item qualifies. Unauthorized returns may be refused.

Refunds are issued to your original payment method within approximately ten business days after we receive and inspect your return. Refunds begin only after inspection confirms the item matches the approved return.

Reach out — customer satisfaction is our highest priority. Even when a return does not fit our standard policy, we review concerns case by case and work with you in good faith. Email info@treehouse.lifestyle or use the Contact page.

We accept major credit and debit cards, Apple Pay, and Google Pay at checkout. Payment is processed securely when you place your order.

Yes. You will receive an email confirmation immediately after checkout with your order details. A separate email with tracking arrives when your order ships.

Contact us as soon as possible if you need to cancel. If your order has not shipped yet, we can usually cancel it for a full refund. Once a package is with the carrier, you will need to follow our return process after delivery.

Use the tracking link in your shipping confirmation email. For questions about processing or changes, contact us through the Contact page with your order number.

Applicable sales tax is calculated at checkout based on your shipping address and local tax rules.

Yes. You must be 21 years of age or older (or the minimum legal age in your jurisdiction, if higher) to use our site or purchase products. By confirming your age on our site, you represent that you meet this requirement.

Yes. Treehouse Lifestyle ships to New York and every other U.S. state. Shop bongs, pipes, dab rigs, vaporizers, and accessories with discreet nationwide delivery.

Treehouse Lifestyle is a nationwide retailer based in Nyack, New York, with in-store availability at Treehouse Cannabis and an online catalog shipping curated smoking accessories to all 50 states. Our selection covers water pipes, hand pipes, concentrate rigs, vaporizers, and everyday gear from the industry's best brands.

Most New York orders arrive within five to eight business days. Exact delivery estimates appear at checkout based on your ZIP code and selected shipping method. We will email you a tracking link as soon as one is available.

Yes. Enter the recipient's shipping address at checkout. Discreet packaging makes gift orders easy — the exterior of the box will not advertise the contents.

Email info@treehouse.lifestyle or use our Contact page. Real people read every message and respond as quickly as possible.

We aim to reply within the day. Damage reports and urgent order issues are prioritized — include your order number and photos when applicable so we can help faster.

Yes. Tell us how you smoke, what you are upgrading from, and your budget. We will point you to the right category — whether that is a bong, hand pipe, dab rig, or vaporizer.

We use your information to process orders, provide support, and improve the site. We do not sell personal data. Read our Privacy Policy for full details.